>Order Questions   >Avoiding Fraud for Customer Protection

Avoiding Fraud for Customer Protection

An order confirmation with a copy of your drivers license and credit card may be required before processing an order if our fraudulent system detects something out of order. This is usually a wrong billing address, a very strange shipping...

 >Order Questions   >There was an error with my order, what should I do?

There was an error with my order, what should I do?

If you find that there was an error with your order, please e-mail us immediately regarding the issue. We will gladly take care of any errors within...

 >Order Questions   > My order didn't go through but I got charged?

My order didn't go through but I got charged?

Usually when something like this happens it entirely has to do with the use of an incorrect Billing Address. The Billing Address has to be the Billing Address associated with the...

 >Order Questions   >Can I make changes to my order once it's been placed?

Can I make changes to my order once it's been placed?

For the safety of our customers and to retain order accuracy, we are unable to make any changes to orders. However, if your order has not yet...

 >Order Questions   >How can I cancel my order?

How can I cancel my order?

To cancel an order it is best to call us during working hours, 7-3:30 EST Mon-Fri, and get it before we ship it out. An email will work but your order may get shipped out before we...

 >Order Questions   >Do you take phone orders?

Do you take phone orders?

Currently we do not take phone orders. All orders can be placed strictly online. If for some reason there is a problem feel free to call us and we will walk you through it.

 >Order Questions   >Why am I getting a "Fraud" error when placing my order?

Why am I getting a "Fraud" error when placing my order?

Usually when getting a fraud alert it means that billing information entered does not match the cards billing information. If billing is different than the shipping address...

 >Order Questions   >Can you ship to an address other than my Billing Address?

Can you ship to an address other than my Billing Address?

We can ship most normal orders to addresses other than the Billing Address. However, we are unable to ship relatively large orders to an address other than...

 >Order Questions   >What does "Processing" mean?

What does "Processing" mean?

Processing means we have received your order and it is in queue to be done. Our processing time is currently about 1-3 business days due to the busy holiday season. Business days meaning Monday through Friday. If you wish to speed...